Podcast 12 │What is Call Center Verbiage?

Podcast 12 │What is Call Center Verbiage?
│Learn English for Call Centers and Customer Service
Level: Pre-Intermediate / Intermediate
If English is not your first language and you are starting to work for a call center, you need to learn how to communicate effectively with customers. With the proper language skills, you'll be a more productive agent and achieve better results at work.
In this episode, we'll discuss what is Verbiage for call centers. Verbiage is the excessive use of words by agents to explain call center processes to customers. Verbiage can affect the way you communicate with customers and can also be frustrating for the customer. We'll give you some tips on how to avoid verbiage and keep you some recommendations.
What is Verbiage?
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