دروس الكورس

  1. 1- Podcast Episode 16: Mock Calls for Empathy Call Center Training
  2. 2- Podcast 15 │What is Roleplaying?
  3. 3- Podcast 14 │Part 2 • Call Center Call Flow
  4. 4- Podcast 14 │Part 1 • Call Center Call Flow
  5. 5- Podcast 13 │Call Center Mispronounced Words
  6. 6- Podcast 12 │What is Call Center Verbiage?
  7. 7- Podcast 11 │Customer Data Entry • Modal Verbs for Capturing Customer Information PART 3
  8. 8- Podcast 10 │Customer Data Entry • Useful Expressions PART 2
  9. 9- Podcast 9 │Customer Data Entry • Phonetic Alphabet PART 1
  10. 10- 8│How to Acknowledge Customers
  11. 11- 7│Getting Hired for a Call Center and Transitions Words
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  13. 13- 5│
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  15. 15- Podcast 3 │Wireless Carrier Vocabulary • Learn English for Customer Service
  16. 16- Podcast 2 │Troubleshooting Probing Questions • English for Customer Service Podcast
  17. 17- Podcast 1 │What is Troubleshooting? • Episode 1 • English for Customer Service Podcast