خدمة العملاء | Free Advanced Courses
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تفاصيل الكورس
- دروس الكورس18
- مدة الكورس1س 37د
- عدد الطلاب4
- اللغةEnglish
- لا يحتاج متطلب سابق
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- ادرس الكورس مجانا
دروس الكورس
- 1 | 1- Lesson 0 - Introduction To Customer Service English 00:01:44
- 2 | 2 -Lesson 1 - Mind Your P's & Q's 00:03:21
- 3 | 3 Lesson 2 Greetings & Introductions 00:05:51
- 4 | 4- Lesson 4 -How to give the Information to the Customers 00:10:07
- 5 | 5-Lesson 5-Dealing With Enquiries 00:06:06
- 6 | 6-Lesson- Apologizing 00:08:44
- 7 | 7-Taking A Meal Order 00:05:47
- 8 | 8 - Handling Customer Requests 00:05:09
- 9 | 9 - Describing Products Services 00:10:52
- 10 | 10 - Comparing Facilities & Services 00:07:09
- 11 | 11 - POLITE ENGLISH FOR BUSINESS,RETAIL&HOSPITALITY 00:04:50
- 12 | 12 - Checking Customer Satisfaction 00:03:11
- 13 | 13-Answering The Telephone Technique 00:02:36
- 14 | 14 - Checking Customer's Understanding 00:02:07
- 15 | 15 - How to handle Customer Complaints 00:04:26
- 16 | 16 - Service Recovery 00:03:29
- 17 | 17 - Following Up 00:02:52
- 18 | Call Center Interview Questions and Answers -Skills & Responsibilities 00:09:03
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02-07-2024